Terms and Conditions

Last updated: 31 August 2026

Effective date: 31 August 2026

These Terms and Conditions ("Terms") govern your use of delunastyle.com and any related mobile applications (the "Site"), and every order you place with Deluna Style ("we", "us", "our").

Please read them carefully. By browsing the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

These Terms should be read together with our Privacy Policy, Shipping and Delivery Policy, and Returns and Exchange Policy, which form part of your agreement with us.

1. Who we are

Trading name: Deluna Style
Website: delunastyle.com
Registered address: Add your registered trading address here before publishing.
Commercial licence number: Add your commercial licence or trade registration number here before publishing.
Email: support@delunastyle.com
Phone: Add your customer service phone number here before publishing.

2. Eligibility and your account

• You must be at least 18 years old, or the age of legal majority where you live, to place an order or open an account.
• Orders for children's eyewear must be placed by a parent or legal guardian.
• You agree to give accurate, current and complete information when you register and to keep it up to date. Delivery failures caused by an incorrect address are your responsibility.
• You are responsible for keeping your password confidential and for all activity under your account. Tell us immediately at support@delunastyle.com if you believe your account has been used without your permission.
• We may suspend or close an account where we reasonably suspect fraud, abuse, chargeback misuse, resale of our products without authorisation, or breach of these Terms.
  

3. Products, descriptions and availability

We take care to describe our products accurately, but:

• Colours, finishes and materials may appear differently on your screen depending on your device and its settings.
• Frame measurements are given as manufacturer specifications and may vary within normal production tolerances.
• Product images are illustrative. Accessories shown alongside a product, such as cases or cloths, are only included where the description says so.
• Availability is not guaranteed until we accept your order. Stock levels shown on the Site are indicative and can change while you are checking out.
  

All products are supplied for personal use. Purchasing for commercial resale is not permitted without our prior written agreement, and we may cancel orders that appear to be for resale.

4. Prescription eyewear and contact lenses

This section applies whenever you order prescription lenses, prescription sunglasses, reading glasses or contact lenses.

We are a retailer, not a clinic. Nothing on the Site is an eye examination, a diagnosis, or medical advice. Buying eyewear from us is not a substitute for a regular eye test with a qualified optometrist or ophthalmologist.

Your prescription. You are responsible for supplying a valid, current, unexpired prescription issued by a qualified practitioner, and for entering it accurately at checkout. We dispense to the values you provide. If you enter the wrong values, or supply an expired prescription, we are not able to offer a free remake, though we will always try to help.

Verification. We may contact you or your practitioner to verify a prescription before we dispense it, and we may decline or cancel an order where a prescription cannot be verified, appears inconsistent, or falls outside the range we can safely produce.

Pupillary distance. Where you supply your own pupillary distance measurement, accuracy is your responsibility. Incorrect measurements are one of the most common causes of discomfort with new lenses.

Contact lenses. Contact lenses are regulated differently in different countries. We supply them only where local law permits, and only against a valid contact lens prescription that includes base curve and diameter, which a spectacle prescription does not. Contact lenses must be fitted by a practitioner before first use. Never share lenses, exceed the wearing schedule, or continue wearing lenses if your eyes become red, painful or light-sensitive — remove them and seek professional advice.

Adaptation. New prescriptions, and progressive or varifocal lenses in particular, often take a period of adjustment. Our returns policy sets out what happens if you cannot adapt.

Non-prescription cosmetic and coloured lenses are still medical devices in most jurisdictions and are supplied on the same conditions.

5. Prices, currency, duties and taxes

• Prices are shown in the currency you select. Where a currency other than our base currency is displayed, it is converted at an indicative rate and your bank may apply its own rate and fees.
• We may change prices at any time, but changes will not affect an order we have already accepted.
• Prices include or exclude local taxes as stated at checkout.
• Import duties and taxes. For international deliveries, customs duties, import VAT and clearance fees may be charged by the destination country. Where these are not collected at checkout, they are payable by you on delivery. We have no control over these charges and cannot predict them. Refusing to pay them, and consequently refusing the parcel, does not entitle you to a refund of outbound shipping costs.
• If a product is listed at an obviously incorrect price because of a technical or human error, we may cancel the order and refund you in full, even after payment has been taken.
  

6. Orders and formation of contract

Your order is an offer to buy. It is accepted, and a contract formed, only when we send you a dispatch confirmation. An order confirmation email acknowledging receipt is not acceptance.

We may decline or cancel an order, refunding you in full, where:

• The product is out of stock or has been discontinued
• We cannot verify your prescription or your payment
• We suspect fraud, or the order breaches these Terms
• The listing contained a pricing or description error
• We cannot lawfully ship the product to your destination
  

7. Payment

• We accept the payment methods shown at checkout, which currently include KNET, Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and the instalment providers Tabby and Tamara.
• Payment is taken at the time of order unless an instalment provider's own terms say otherwise.
• Instalment and buy-now-pay-later arrangements are contracts between you and that provider. Their eligibility checks, fees and late charges are theirs, not ours.
• We do not store your full card details. See our Privacy Policy for how payment data is handled.
• Where a chargeback is raised without first contacting us, we reserve the right to suspend the account and recover reasonable costs.
  

8. Shipping and delivery

• We ship internationally. Destinations, methods and costs are shown at checkout.
• Estimated delivery times are estimates, not guarantees. Prescription orders require lens production time before dispatch, typically several working days longer than stock frames.
• Customs clearance, weather, carrier delays and local holidays can extend delivery times, and we are not liable for delays outside our control.
• Some countries require an identity number, tax number or customs code from the recipient before a parcel can clear. If you do not supply it when asked, the parcel may be returned or destroyed by customs, and we are not able to refund shipping in that case.
• Risk in the goods passes to you on delivery to the address you gave us. Title passes when we receive payment in full.
• If a parcel is recorded as delivered but you have not received it, tell us within 7 days so we can open a claim with the carrier.
  

9. Returns, exchanges and cancellation

Our full Returns and Exchange Policy sits alongside these Terms. In summary:

Where you have a statutory right of withdrawal — for example the 14-day cooling-off period for consumers in the European Union and the United Kingdom — that right applies in addition to the above, except for goods made to your specification, such as prescription lenses, and sealed goods unsealed after delivery, such as contact lenses.

Return shipping is at your cost unless the item is faulty or we made an error. Refunds are issued to the original payment method within 14 days of us receiving and inspecting the return. Original shipping charges and any duties already paid are not normally refundable.

Prescription remakes. If you cannot adapt to a new prescription lens, contact us within 30 days of delivery and we will work with you on a remake or lens change. This is a goodwill service and its terms are at our discretion.

10. Warranty and defects

We warrant frames against manufacturing defects for 12 months from delivery, and lens coatings against delamination or crazing for 12 months, provided the product has been used normally and cared for as instructed.

The warranty does not cover:

• Accidental damage, drops, scratches from ordinary use, or crushed frames
• Damage from heat, chemicals, cosmetics, hair products, chlorine or salt water
• Normal wear to nose pads, temple tips, hinges and coatings
• Damage caused by repairs or adjustments carried out by anyone other than us or an authorised optician
• Products bought from an unauthorised seller
  

Your statutory rights as a consumer, including any longer conformity period the law of your country provides, are not affected by this warranty.

11. Brands, intellectual property and counterfeits

• All content on the Site — text, images, layout, graphics and code — belongs to Deluna Style or our licensors and may not be copied, scraped, reproduced or used commercially without written permission.
• Third-party brand names, logos and product designs remain the property of their owners. Their appearance on the Site does not imply any endorsement of us by them, or any transfer of rights to you.
• We sell only genuine products sourced through authorised channels.
• Using our brand name, product images or descriptions in your own advertising, marketplace listings or metadata without permission is prohibited.
  

12. Reviews and content you submit

If you post a review, photo, comment or other content:

• You confirm it is your own, accurate, and does not infringe anyone else's rights or contain unlawful, offensive or misleading material.
• You grant us a non-exclusive, worldwide, royalty-free licence to use, display, reproduce and adapt it for marketing and on the Site, including on our social channels, without further payment.
• We may edit, decline or remove content at our discretion.
• Do not post other people's personal information, or health information about anyone other than yourself.
  

13. Promotions, discount codes and gift cards

• Promotional codes are single-use per customer unless stated otherwise, cannot be combined, cannot be exchanged for cash, and may be withdrawn at any time.
• Codes applied after an order is placed cannot be honoured retrospectively.
• Gift cards are valid for 12 months from purchase, are non-refundable, and cannot be exchanged for cash except where local law requires it.
• We may cancel orders and void codes where a promotion has been abused, including through multiple accounts.
  

14. Acceptable use

You agree not to:

• Use the Site unlawfully, or in a way that damages, disables or overburdens it
• Scrape, crawl, mirror or systematically extract content or pricing
• Attempt to gain unauthorised access to any part of the Site, our servers, or another user's account
• Introduce malware, or interfere with security features
• Place fraudulent, speculative or automated bulk orders
  

15. Third-party links and services

The Site links to third-party sites and integrates third-party services, including payment providers, couriers and social platforms. We do not control them and are not responsible for their content, availability, terms or privacy practices.

16. Disclaimers

The Site is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, error-free, or free of viruses. To the fullest extent permitted by law, we exclude all implied warranties other than those that cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under applicable law.

17. Limitation of liability

Subject to section 16, our total liability arising out of or in connection with an order is limited to the amount you paid for the products giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from your use of a product in a way it was not intended, including using prescription eyewear for a purpose the prescription was not issued for, such as driving with lenses prescribed for reading only.

18. Indemnity

You agree to indemnify us against claims, losses and reasonable legal costs arising from your breach of these Terms, your misuse of the Site, or content you submit.

19. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, war, civil unrest, epidemics, strikes, carrier or customs disruption, government action, power or network failure.

20. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of the State of Kuwait, and the courts of Kuwait have jurisdiction.

If you are a consumer resident in another country, this does not deprive you of the protection of mandatory consumer laws in your country of residence, or of the right to bring proceedings there where local law gives you that right.

Before starting formal proceedings, we ask that you contact us at support@delunastyle.com so we can try to resolve the matter directly.

21. General

• Changes. We may update these Terms. The version in force when you place an order is the version that applies to that order. Material changes will be posted on this page with a revised date.
• Severability. If any provision is found unenforceable, the rest remains in force.
• No waiver. A delay in enforcing a right does not waive it.
• Entire agreement. These Terms, together with the Privacy Policy, Shipping and Delivery Policy and Returns and Exchange Policy, form the whole agreement between us.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor business.
• Language. Where these Terms are published in more than one language, the English version prevails in the event of a conflict, unless local law requires otherwise.
  

22. Contact us

Deluna Style

Customer service: support@delunastyle.com

Privacy: privacy@delunastyle.com

Website: delunastyle.com