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FAQ's
Do you also sell solutions for the contact lenses?
Only in Kuwait due to shipment policies.
How can I edit my information?
Go to “my profile” and you can change what you want from that page, including the password to your account.
Are the products guaranteed?
Yes, we own distributorship to the original brands we sell. Our products also have the approval from the Ministry of Health in Kuwait.
Can I get a discount if I bought a large quantity?
Unfortunately no, but as mentioned previously you can check offers and discounts on our social media pages.
How can I get discounts?
You can visit our Facebook, Twitter and Instagram pages and check how to get the discount coupons with codes.
Is my credit information safe?
Yes, because we do not have any access to your credit card’s information, only the bank does to continue the transactions after the purchase.
How can I check on the progress of my purchase?
You can contact us through our email mentioned in the contacts section, do not forget to mention your full name and number in the message.
What are the methods of Deluna shipping?
Shipping will be done through DHL and Aramex.
How long would the shipment take to be delivered?
If the shipment was being delivered in Kuwait, it will take about 24 hours. If the shipment is to other countries, it will take 5-10 days maximum.
Can I try the products before I buy?
For health reasons, we cannot allow it.
Can I see the products in person?
No, we do not have a retail/physical shop.
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