Shipping policy

At Deluna Style, we aim to provide a smooth and reliable delivery experience for customers in Kuwait and internationally.

1. Shipping Coverage

  • Kuwait: We offer local delivery across Kuwait.
  • International: We ship to selected countries worldwide through DHL and Aramex, subject to shipping availability and destination restrictions.

2. Shipping Fees

Shipping charges are calculated and displayed at checkout based on the delivery destination and order details.

3. Order Processing & Delivery

  • Orders are processed after payment confirmation and are subject to product availability.
  • Estimated delivery times vary depending on the destination and shipping provider.
  • Delivery estimates may be affected by public holidays, customs clearance, or unforeseen circumstances.

4. International Customs & Duties

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

These charges are the customer's responsibility unless otherwise stated at checkout and are not included in the shipping fee.

5. Shipment Tracking

For international shipments, customers will receive tracking details once their order has been dispatched through DHL or Aramex.

6. Delivery Information

Customers must provide accurate shipping addresses and contact information. Incorrect or incomplete details may result in delays or additional delivery charges.

7. Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please contact Deluna Style Customer Service as soon as possible for assistance.

8. Contact Us

For shipping inquiries or order assistance, please contact Deluna Style Customer Service through the contact information available on our website.